Emails raise questions about regulator’s independence amid COVID-related flight refunds

Newly revealed correspondence among the federal govt and the Canadian Transportation Company (CTA) on the get started of the pandemic is raising questions around the regulator’s independence.

Unredacted emails display senior officials spoke with the agency’s top brass about how airways may just compensate passengers for cancelled trips as a result of COVID-19.

Phase 39 of the CTA’s code of habits says that “individuals shall no longer keep in touch with political actors or officials of different federal departments and companies … relating to a question that may be, was, or might be before the company.”

However, the emails point out that then transport minister Marc Garneau’s leader of team of workers spoke with the agency’s chairman and the department’s most sensible bureaucrat in March 2020 approximately an upcoming CTA commentary that airways may issue flight credit in preference to refunds for cancelled journeys.

Canadians have logged EIGHT,000 formal complaints approximately airways considering the fact that pandemic began

The correspondence additionally presentations a senior civil servant at Shipping Canada reached out to the arm’s-length agency to talk about issues stated through Air Transat approximately having to reimburse shoppers for flights it cancelled.

The CTA’s statement in the early weeks of the COVID-19 pandemic that vouchers, rather than refunds, constitute a “reasonable approach” towards out-of-pocket passengers sparked public backlash and lots of lawsuits to the transportation agency.

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